Supply Chain Supply Chain Management

HOME < Article of Interest Service requirements of e-supply chain management | Definition of e-supply chain management | | Service requirements of e-supply chain management | | Metrics of e-supply chain management | Steps in defining a clear e-SCM strategy | After attaining these basic service requirements, e-supply chain management models must address the metrics required to monitor their performances. The following table provided by Supply Chain Council (SCC) provides an integrated supply chain metric framework: Metric type Outcomes Diagnostics   Customer satisfaction quality 1. Perfect order fulfillment 9. Delivery to commit dates 2. Customer satisfaction 10. Warranty costs, returns and allowances   3. Product quality 11. Customer inquiry response time Time 4. Order fulfillment lead time 12. Source /make cycle time     13. Supply chain response time     14. Production plan achievement Costs 5. Total supply chain costs 15. Value added productivity Assets 6. Cash-to-cash cycle time 16. Forecast accuracy 7. Inventory days of supply 17. Inventory obsolescence 8. asset performance 18. Capacity utilization

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