BPI
Awarded ISO 9001:2000 and British Standards 7799
The
Bank of the Philippine Islands (BPI) recently secured an integrated
ISO certification for two ISO systems (ISO 9001- Quality Management
with BS 7799-Information Security Management) and has now
gained the reputation of being the first bank in the Philippines
to have acquired certification to this integrated management
system. One of the Members of the PIIE Board of Trustees,
Mr. Randy Maranan, in his capacity as BPI VP for Total Quality,
led the bank's efforts in passing the certification process
for the two systems conducted by TUV. This process covered
the Bank's Check-free Payment transaction processes done over
the alternative delivery channels like automated teller machines
(ATM), phone banking (Express Phone), internet banking (Expressonline),
point-of-sale (POS) and Express Cash systems. These operations
require significant customer interface and management of information.
Randy should be able to share with us his experience in going
through such quality management efforts for a service organization
like BPI during the PIIE Congress this coming Feb 2004.
BPI
Awarded ISO 9001:2000 and British Standards 7799 
The
Bank of the Philippine Islands (BPI) recently secured an integrated
ISO certification for two ISO systems (ISO 9001- Quality Management
with BS 7799-Information Security Management) and has now
gained the reputation of being the first bank in the Philippines
to have acquired certification to this integrated management
system. One of the Members of the PIIE Board of Trustees,
Mr. Randy Maranan, in his capacity as BPI VP for Total Quality,
led the bank's efforts in passing the certification process
for the two systems conducted by TUV. This process covered
the Bank's Check-free Payment transaction processes done over
the alternative delivery channels like automated teller machines
(ATM), phone banking (Express Phone), internet banking (Expressonline),
point-of-sale (POS) and Express Cash systems. These operations
require significant customer interface and management of information.
Randy should be able to share with us his experience in going
through such quality management efforts for a service organization
like BPI during the PIIE Congress this coming Feb 2004.